Customer Services

We hope that you will be pleased with both your Portmeirion order and your online-shop experience. If for any reason you are not happy with the service we have offered please get in touch. You can contact us on +44 (0)1782 743427 or customerservices@portmeiriongroup.com

• Delivery
• Returns & Refunds
• Changing or Cancelling an Order
• Tracking your Order
• Disposal of Waste Electrical & Electronic Equipment - WEEE
• Privacy & Security
• Terms & Conditions
• Contact Us
• Making a Complaint

Tracking your Order

If you would like to track your order, please contact customerservices@portmeiriongroup.com or call +44 (0)1782 743427.

Disposal of Waste Electrical & Electronic Equipment - WEEE

The UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to dispose of old electrical and electronic items at recycling sites across the UK, free of charge.

To find your nearest recycling sites contact your local council or visit www.recycle-more.co.uk.

Alternatively, if purchasing online you can return a similar product to Customer Services, Portmeirion Group UK Ltd, London Road, Stoke-on-Trent ST4 7QQ stating your order number (found on your order acknowledgement or despatch note). The cost of postage of this item to Portmeirion Group UK Ltd must be bared by the purchaser and not Portmeirion.

Contact Us

• By email: customerservices@portmeiriongroup.com
• By telephone: +44 (0)1782 743427
• By post: Customer Services, Portmeirion Group UK Ltd, London Road, Stoke-on-Trent ST4 7QQ

Making a Complaint

We do hope that you are pleased with the online shop experience and the products you receive.

If you are not satisfied with our service or products, please contact our customer services team:

• By email: customerservices@portmeiriongroup.com
• By telephone: +44 (0)1782 743427
• By post: Customer Services, Portmeirion Group UK Ltd, London Road, Stoke-on-Trent ST4 7QQ