Returns Policy

We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

You can return them yourself to the address below via a post office (obtaining a proof of delivery). Please make sure to contact the Customer Service team if you are sending a return back to us.

Portmeirion Group – Returns Department
Trentham Lakes South
Stanley Matthew’s Way
Stoke on Trent
Staffordshire
ST4 8GR

Alternatively, we can arrange a collection with our courier DPD for a charge of £7.95 PER PARCEL. Once these goods are back we will credit the cost of the goods less the £7.95 collection fee(s). When contacting the Customer Service team, please provide your mobile number, specify a day for preferred collection (Monday to Friday) and allow 48 hours from your email.

Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us or, where relevant, the cost of us collecting the products from you.

If you wish to return your items, please contact our Customer Service team via email customerservices@portmeiriongroup.com, or visit our contact us page. If you are contacting us in regards to any breakages, please include a photograph for the team.