Returns Policy

If the products were already delivered to you, once we have received your cancellation notification, we will then arrange to have the package(s) collected by a nominated carrier and delivered to us. After contacting the customer services team you need to:

Re-package the Product(s) in their original boxes along with the despatch note or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;

Make sure you wrap the package securely;

Label the package(s) with your Sage Pay reference number and collection reference number that will be supplied to you by the customer service representative. There is no need to address the parcel.

Please note the following:

Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. We charge £7.95 per carton. We may deduct this from any refund that we give to you;

You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

Products purchased from our websites can only be returned directly to Portmeirion Group UK Limited and not to subsidiaries, independent retailers, concessions, stockists, factory shops or alike.