Seconds items may have a scratch/line/mark through the back stamp or somewhere on the base of the item; this is done in order to differentiate between first quality and second quality.
What is the difference between a first and a second? All pottery is manually inspected and only pieces which pass the highest standards are classified as first quality. An item is classified as a second where there is a marginal fault to the finish, the decoration or the shape. The fault is not structural, i.e. each piece still functions as intended and is usable. Unfortunately, seconds cannot normally be exchanged.
Delivery and Returns
FREE Standard Delivery on orders over £49*
£3.99 Standard Delivery on orders under £49*
We will aim to deliver your order within 1-2 working days.
*Free delivery offer is subject to your location. Additional delivery charges may apply for specified UK postcodes, as detailed in ourDelivery Information page.
Please see our Delivery Information page for delivery options for the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Northern Ireland and the Channel Isles
Personalised products are despatched separately by Royal Mail and will take up to 14 working days for despatch.
Rated 5 out of
5 by
Jayce from
PlateGood quality, any flaw was very small. Would like to buy more
Date published: 2022-05-03
Rated 5 out of
5 by
Joanne63 from
Lovely itemsReally lovely items just wish I could afford to replace my old stuff for everything in this range
Date published: 2022-04-29
Rated 5 out of
5 by
Rashidy Murad from
Wirth every penny!Can't wait for the next sale! Excellent service and fast delivery.
Date published: 2022-04-18
Rated 5 out of
5 by
Cathyg from
Good, chunky dinner plate.It is a very good, chunky dinner plate. I like the variety of designs available and this one is a good example. I don't know how they measure them, but it comes in over 10" and fits in my dishwasher at a slight angle. Doesn't matter as I have bought more and they line up together. No fault is visible on the front with this one, but I have bowls where the design is off centre or has bits missing.
Date published: 2022-03-30
Rated 5 out of
5 by
Kay Halliday from
Hydrangea plateExcellent quality even as a second..couldn’t see any issue
Which of your products are made in China ?
Could you please tell us on your website next to the products concerned
Asked by: Harders
Hi,
This plate and any seconds pieces I can confirm any seconds items are made here in the UK.
If you would like to know more please do email the customer services team on customerservices@portmeiriongrop.com and we will help further.
Kind regards
Customer Services
Answered by: Kate
Date published: 2021-06-15
As we both have arthritic hands we have been recommended to use melamine plates. We already have the poppy botanic garden side plates but we would like to buy a set of six 10 inch dinner plates in the botanic garden pattern, seconds, but only in melamine.
Asked by: Evergreen
Hi,
My apologies but we do not sell dinner plates in Malamine in the Botanic Gardens range at this time.
Kind regards
Customer Services
Answered by: Kate
Date published: 2021-06-03
If I buy 6 quantities, will I receive all 6 in the same pattern?