• re-package the product(s) in their original boxes along with the despatch note (or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
• make sure You wrap the package securely;
• label the package(s) with your Worldpay reference number and collection reference number that will be supplied to you by the customer service representative. There is no need to address the parcel.

If the goods are returned due to an error made by Portmeirion or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs).
However, if the goods are returned for any other reason, Portmeirion will only refund the purchase price paid for the goods excluding the original delivery costs and You will need to pay for the return delivery costs.

If a non-faulty product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Refunds will only be made once the returned Products are received by us.
Please note, items purchased from the Portmeirion website can only be returned directly to Portmeirion Group UK Limited and not to subsidiaries, independent retailers, concessions, stockists of Portmeirion, Portmeirion factory shops or alike.

This returns policy does not affect your statutory rights.